Hassle. Free.
Renting
Search for helpful hints and tips, FAQ’s or chat to us for instant answers to your questions, All Day – Every Day.
Hassle. Free.
Always here to help
Help Centre
How to get in Contact with us:
ChatBot – 24/7
This is always available, any time of the day or night. Ask anything about Renticy, your live Rental, or how to place a new Rental.
Live Chat
Monday – Friday, 09:00 – 17:00.
Ask to speak to a Human and you will be transferred straight to one of our customer support team who are happy to help.
Out of Hours Support
We are here to support you, if you have a question or need some support. Simply leave us a message and a member of the team will be in touch with you the next day.
FAQ’s – Always updated
Look through the FAQ’s and see what other customers have asked and the answers that were given.
Popular Online Help
Choosing Renticy for your equipment rental needs comes with a host of benefits designed to make your projects easier, more efficient, and cost-effective.
Frequently Asked Questions
Get help from Questions other customers have asked
Can I choose the start date for my rental?
Yes, you can select the Rental Start Date during the booking process. The start date will be confirmed at checkout.
Why is a deposit required?
Sometimes a security deposit may be required to ensure compliance with the rental terms and to cover any potential damages or late returns of the rented products. This is refunded back in full once the rented items have been returned in a good condition.
When will I get my deposit back?
The deposit will be returned to you automatically within 48 hours of returning the products in satisfactory condition as per the rental agreement.
What should I do at the end of my rental period?
At the end of your rental period, you need to return the rented items to the specified return location or arrange for collection if delivery and collection were part of your rental agreement.
How can I document the condition of the items at the end of the rental?
Use the Renticy APP to take 3 pictures of the items at the end of the rental period. This documentation helps protect your deposit and can be used to dispute any claims made by the retailer regarding the condition of the items.
How do I contact you?
To contact Renticy click on the LiveChat button in the bottom right-hand corner of the page. To help give you the fastest response time we have developed a fully comprehensive AI chat bot, this can answer all your questions instantly. However, we know its good to chat to a human, so simply ask to speak to a human and you will be transferred straight through.