This Privacy Policy explains how and why we collect and use personal information, and what we do to ensure it is kept private and secure. We are committed to ensuring that your privacy is protected. You can rest assured that the personal information you provide when using our services will only be used in accordance with this Privacy Policy.

Who we are

Renticy is the trading name of Renticy Limited. Renticy Limited registered in England and Wales number 15587682.

For the purposes of data protection law, we will be a controller of the personal information we hold about you. This means we make decisions about how and why your information is used and have a legal duty to make sure that your rights are protected when we use it.

If you have any questions about our Privacy Policy, please contact us by writing to us at our registered address emailing us at support@renticy.com.

What kinds of personal information can we hold about you?

We may collect and process the following:

Information about you – For example your name, age, gender, date of birth, nationality, Mobile phone number. We need this information to help us identify you, but also to allow us to contact you.

Contact Information– email, address, postcode and phone number

Information on goods/services – Details about the goods/services you have rented, including for example type of goods or shipment tracking number.

Online Information – For example cookies and IP address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.

Financial Information – For example salary and bank account details, potential credit commitments, negative payment remarks, previous payment, and credit acceptances. We never store your payment card details in full, instead we only store an encrypted token.

Audio Recordings – We may record telephone conversations if you contact our customer services.

Information about the interaction between you and stores – Your dealings with stores you visit or rent with, such as information about whether you have received the goods, and type of store.

Sensitive Information (Special Category Data) – We do not collect any sensitive personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions or offences.

We will never require this type of data from you in order to provide you with our services 

How we use your personal information?

We shall process your personal information only to the extent, and in such a manner as is necessary for the following purposes:

·     Setting up and administering your rental account;

·     Verifying your identity and preventing fraud;

·     Assessing and developing our products, systems, prices and brand;

·     Assess which is the most suitable way to contact you to inform you about outstanding payments.

·     researching our customers’ opinions and exploring new ways to meet their needs;

·     For internal record keeping, archiving, technical support, computer system processing, security and maintenance and activity verification purposes;

·     To provide you with information about changes or updates to Renticy services which affect your rights and obligations;

·     Fulfilling any legal or regulatory obligations;

·     To assist with the establishment, exercise or defence of legal claims;

·     To provide you with promotional offers, new products and or services;

·     To run any competitions that you have opted in to; and

·     monitoring the use of our websites.

Where do we get your information from?

We collect information about you in the following ways:

Information provided by you – For example, the use of our service requires you to create an online account. In doing so, we will ask you for certain personal information such as your name, address, date of birth, telephone number and card payment details. We may also collect personal data provided by you over the telephone to our Call Centre, via our chat facility and orders via our platfrom.

Information provided by third party retail partners – In instances where you have contacted a specific retailer directly and requested the provision of Renticy services they may pass on personal information such as name, contact and order details in order for us to be able to get in touch with you with a view to providing you with Renticy services. 

Information we collect automatically – We may collect certain technical details about the device you use to access our website. These may include your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.To view the full Cookie policy and a list of the used Cookies, please click here.

Information provided by other sources-We may obtain data from third party sources such as reputable credit reference agencies and fraud prevention agencies.

What are our legal grounds for using your personal information?

We are happy to provide you with free access to your personal information and this can be achieved by contacting us using any of the methods set out in section 1 above.

Legal Grounds: Consent.

Your personal information may be processed when we receive your consent.
The consent you provide must be freely given, informed, specific, unambiguous and be given with a positive affirmative action.  You can withdraw your consent at any time.  

Use of your information

Cookies
On our website we use ‘third party’ cookies that collect information about how visitors use our website. Please see our cookie policy for further information.  

Marketing
To provide you with promotional offers, new products and or services;  

Vulnerability information 
To be able to treat you as a vulnerable customer (if you due to personal circumstances are in a vulnerable position).  

Competitions
To run any competitions that you have opted in to.

Legal Grounds: Necessary for the performance of a contract

The personal information you provide will be processed when it is necessary to enter or perform a contract.  
 

Use of your information

Setting up and administering your account;  

To conduct, or arrange for a reputable Credit or Fraud Reference Agency to conduct a credit check prior to entering a contract;  

For internal record keeping, archiving, technical support, computer system processing, security and maintenance and activity verification purposes.

Legal Grounds: Necessary for compliance with a legal obligation

Your Personal information may be processed where Renticy has a legal obligation to perform such processing.

E.g. where we share information with our regulators or the courts.

Use of your information

Verifying your identity and preventing fraud
We have an obligation to verify your identity and may use credit or fraud referencing agencies. 

Fulfilling any legal or regulatory obligations
For example Renticy may have legal obligations to share data with regulators and other authorities.

Legal Grounds: Necessary to protect vital interests

This will usually only apply in “life or-death” scenarios.

Use of your information

We may disclose your information to the police or other authorities if we have serious concerns about your wellbeing.

Necessary for legitimate interests

We also use your information when we have a “legitimate interest” and that interest isn’t outweighed by your privacy rights. 

If you want further information about processing under legitimate interests, you can contact us using the details below.

You also have the right to object to any processing done under legitimate interest. 

We use legitimate interests for the following:

Use of your information

Assessing and developing our products, systems and brand.

Legitimate Interest(s)

We need to grow and sustain our business, develop our brand and communicate with our customers and partners.  

We need to be able to identify customers who may be interested in any new products or services we’re considering.  

We need to carry out appropriate risk management, for example handling fraud risks.

Use of your information

Researching our customers’ opinions and exploring new ways to meet their needs; 

Legitimate Interest(s)

We need to make sure our services are suitable for the intended audience and to identify gaps in the market.   

We need to see how many categories of customers we have and to tailor our products and services accordingly.  

We need to make sure our communications are easy to understand and that our services are being sold to the correct audience.  

We need to make sure our research is efficient and connects with the right types of people, so we can be confident of any decisions we make based on the results.

Use of your information

Monitoring the use of our websites. On our website we use a variety of technologies that collect information about how visitors use our website.

Legitimate Interest(s)

We need to make sure that our website is optimised, secure and works effectively.

Who do we share your personal information with?

Our employees will access your records in order to use your information for the uses mentioned above. Only those employees who need access to information are given it. 

We may also share your personal information with the following categories of third parties:

Suppliers and Subcontractors – We share personal information with the suppliers and subcontractors we use in order to provide our services to you, this includes Mobile carriers for identity and fraud purposes. 

Fraud prevention & identity verification agencies – We may check your details with fraud prevention agencies and if you provide false or inaccurate information, or we suspect fraud, this information may be recorded.

Vendors and retailers– We share personal information with the retailers you visit or purchase from. This is done in order to allow us to execute and administer your purchase and administer your relationship with the retailer.

Payment Service Providers –We use a PCI compliant secure credit card processor and never save your full credit card number on our information systems while placing an order.

Regulators & Legal Authorities– If absolutely required to do so by law we will disclose necessary information to authorities such as the police, tax agencies, or under some circumstances if you have requested us to do so. 

Sale of the company –if our company or substantially all of its assets are acquired by a third party, personal information held by it about its customers and employees will be one of the transferred assets.

Overseas Transfers

We sometimes use third parties located in other countries to provide support services. As a result, your personal information may be processed in countries outside the European Economic Area (EEA).

These services will be carried out by experienced and reputable organisations on terms which safeguard the security of your information and comply with the European data protection requirements.

These safeguards consist of ensuring that the third country is subject to an adequacy decision by the European Commission, by implementing the European Commission’s standard contractual clauses or ensuring that the recipient is registered with the US Privacy Shield. 

The European Commission has recognised ‘standard contractual clauses’ as offering adequate safeguards to protect your rights and we’ll use these where required ensuring adequate protection for your information. We use standard contractual clauses for the below activities, to help us provide:

·     Some IT support and technology development with operations based in India

We always ensure all personal information is provided with adequate protection and all transfers of personal information outside the EEA are done lawfully.

How long do we keep your information for?

We’ll keep your personal information for as long as it’s considered absolutely necessary, for the purpose for which it was collected, and to comply with our legal and regulatory requirements. This will involve keeping your information for a reasonable period after your relationship with us has ended.

In the absence of specific legal, regulatory or contractual requirements, any other personal information is kept for 5 years after you have stopped using our services.

Do we make automated decisions about you or profile you?

Automated decision making with legal effects, or automated decisions with similarly significant effect, means that some decisions in our services are solely based on automatic means, without any interaction from any of our employees. You always have the right to challenge an automated decision which carries a legal or similarly significant effect (together with the profiling connected to it), by contacting us at the details below.

What are my rights?

Accessing your personal information

You have the right to find out what personal information we hold about you, in many circumstances.

Correcting or adding to your personal information

If any of your details are incorrect or inaccurate you can ask us to correct them or to add information.

Data portability

In some circumstances, you can ask us to send an electronic copy of the personal information you have provided to us, either to you or to another organisation.

Objecting to the use of your personal information for legitimate interests

You have the right to object to any processing done under legitimate interests. We’ll re-assess the balance between our interests and yours, considering your circumstances. If we have a compelling reason, we will continue to use your information.

Objecting to direct marketing

You have a specific right to object to the use of your information for direct marketing purposes, which we will always act upon.

Right to Erasure

You can ask us to delete your personal information in some circumstances, such as if your account has ended and we do not need to keep your information for legal or regulatory reasons. If we are using consent to process your information and you withdraw it, you can ask us to erase your information.

Right to complain to the supervisory authority

If you’re unhappy with how we are using your information, you have the right to complain to the Information Commissioner’s Office. We’d encourage you to contact us first, so we can deal with your concerns. The Information Commissioner’s Office can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

When this privacy policy applies

Our Privacy Policy applies to the services offered by Renticy. Our Privacy Policy does not cover the information practices of other companies and organisations that advertise our services and that may use cookies and other technologies to serve and offer relevant advertisements.

Changes to our privacy notice

We may update this Policy at any time. When we do, we will updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we hold.

Contact us

If you have any questions about our Privacy Policy, please contact us by emailing us at support@renticy.com